Take a moment and think back to the last amazing experience you had with a brand or business. Maybe it was a boutique you shopped at, a memorable dining experience or a stand-out interaction with a service provider. What was it that made that experience stand out? Did it make you want to tell other people about it?

The experience that is in your mind right now is how you want your clients to feel after working with you. So how can you ensure that they feel that way?

Here are some key aspects that make a client experience share-worthy:

Before They Work With You:

• Communication is key! Provide plenty of information upfront about what clients can expect.
• Anticipate the questions they might have and provide clear answers.
• Make it super easy for them to contact you.

While They’re Working With You:

• Over-communicate and keep them informed every step of the way.
• Simplify complex information and provide clear timelines.
• Offer an easy way for them to communicate with you directly.

After They Work With You:

• Follow up to ensure they’re happy with the product or service.
• Let them know how they can continue to work with you in the future.
• Provide an easy way for them to leave a review or share your business with others.

A great client experience can be the key to growing your business and building lasting relationships with your clients. So, let’s make every interaction count!

Check out the FULL episode for a more in-depth look at each of the tips listed above.